Privacy Policy

Your payment information is never shared with Penelope’s Cookies.

We only use customer information to fulfill orders. We do not store or use customer information for any other purpose. Information such as name, address, and email address is not stored on our computers. If and when required, we will communicate with you about your order status using our business email []

*** Allergy statement: Cookies may contain or come into contact with WHEAT, EGGS, PEANUTS, TREE NUTS, and MILK. For more information, please send us a message before ordering.

Processing time

The time I need to prepare an order for shipping is 1-9 business days.

Estimated shipping times

North America: 3-5 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase.

I don't accept returns or exchanges

But please contact me if you have any problems with your order using the contact form.